What drives you crazy? Have you ever encountered a technical difficulty that totally consumed you as you attempted to fix it? The task of of making things right has the potential to put a person over the deep edge. That’s largely because we believe that this problem can be fixed. We believe we have the tools and the know-how to repair the damage. Finding out that we are not as capable as we think we are can make a normally sane person behave strangely, do crazy things.
Recently I signed up for a hosting service that connected me to a weblog service. These services come with very complex passwords in an honest attempt to maintain privacy and security from would be hackers. That’s comforting, so I thought. While I very carefully followed the steps to sign up, and was admitted with ease, I also logged the passwords that were generated for me, knowing that I would never remember such combinations on my own. After days of regular blogging and research, I felt ready to delve into some of the spiffy add on tools. And that’s where the trouble began! Each time I tried to enable a particular site, I was directed to log in to my weblog site with my username and password. No problemo, right?
WRONG! Apparently the username and password for the blog are not the same as the password for the hosting blog site. Hence, I am not able to log in to the hosting blog site. Ok, so anyone with a handle on this would do what I did. I hit the lost password button. A page comes up asking for my username. I key in my username, which is the same as my email address. A message appears telling me that the site doesn’t recognize my username. I get directed to a site that asks for more information that I have never received. I look at all the emails I’ve received and try desperately to key in the information required including my shared username and email address. A message appears at the top of the page advising me to access a password reset through my email address since it’s the same as my username. I do as I’m instructed. A page comes up for me to reset my password. Voila! Not! This is a site to reset my blog password. I DO NOT WANT TO RESET MY BLOG PASSWORD! I go back to the weblog.com and I hit the lost password button. And so it goes over and over and over again in a vicious cycle. Three days of this, three days of trying to find a live tech support, three days of typing my issue into the support site where others that might have had a similar problem might, just might read my problem and respond.
Then I head back to the reset password site in case something has changed. I cycle through inputting the same information over and over and over again. At this point I have a tightening in my chest. I’m seriously thinking in expletives. People try to talk to me and I just about bite their heads off. I am advised to look into anger management classes. I think I might need anger management classes.
How does one “turn off” the anxiety that grips like a stuck vice? How does one “let go” of trying to “fix” an issue that won’t be fixed without intervention of a live tech support person? The answer is, you don’t. You eventually have to just let it go. This kind of obsession, with no light at the end of the tunnel, is dangerous to one’s health and well being.
In my case, I’ve decided to back up and copy my files and to drop my original site. An ounce of prevention is worth a pound of cure, right? Have you ever been so obsessed with an issue that just spun you in circles? What did you do to let go?
Be a Mensch (a “good guy”) and share your wisdom by leaving a comment below. Who knows, you just might save a soul. If not saving a soul, share your thoughts or story anyway. After all solidarity is important. Misery loves company ;-p